The Service Team within a Commercial Dealership is split into two divisions. There are front facing roles which act as a link between customers and the workshop and there are also the people behind the scenes who carry out services and repairs in the workshop. With such a diverse range of roles in the Service Team it is an attractive career choice for people with a variety of skills.
As the name suggests, a Commercial Dealership Service Department is responsible for providing a level of service which encourages repeat business, customer retention and recommendations. This includes selling add-ons such as service packages and ensuring that commercial clients return to the Dealership when they are looking to grow their fleet.
Front of house Service roles within a Commercial Dealership include Service Administrators, Service Advisors, Retention Specialists, Warranty Administrator, Service Managers and Aftersales Managers among others. These roles require excellent communication skills as they will act as the link between the customer and the workshop, ensuring the customer is kept informed about timeframes and any costs for additional repairs.
Working behind the scenes in the Dealership workshop are more members of the Service Team including the Technicians, Auto Electricians, Mechanics and Workshop Controller. In a Commercial Dealership there are likely to be HGV Technicians and LCV Technicians. The workshop team will carry out the service and will communicate any additional work required and costs to the Service Advisor who in turn will update the customer and seek approval before the work is carried out. It is becoming increasingly common that a member of the Workshop team will film an overview of the vehicle’s condition and send this to the owner whilst they carry out the service as this gives more transparency and gives peace of mind to many.
A great deal of team work is required within the Service Team of a Commercial Dealership but with many Dealerships offering great bonus or commission schemes, hard work and dedication is rewarded.
If you are looking for jobs in a Commercial Dealership then you are in the right place, Perfect Placement have been leading the way in Automotive Recruitment for over 15 years.