Accident Repair Centres repair and restore damaged vehicles after an accident or crash. They can be run by a Main Dealership or independently owned small or national businesses. Accident Repair Centres are often fast paced environments and will employ people who are specialists in their role to ensure the fast and efficient repair of vehicles which meet customer satisfaction.
Most Accident Repair Centres will have an in-house Administration team who provide support for the wider team. Generally speaking they are responsible for liaising with customers, insurance providers and the Bodyshop team to ensure everyone is kept informed of time frames and costs. Administrative roles found within an Accident Repair Centre could include a Receptionist, a Parts Administrator and a Warranty Administrator all of which require someone who is highly organised, knowledgeable about their particular department and a strong communicator. Some Accident Repair Centres may also employ advisors in a Contact Centre to deal with customer queries or to handle breakdown assistance. These employees are required to represent the brand at all times and deliver first class customer service.
The size and structure of the business will depend on whether there is an in-house accountant. Larger, franchised Accident Repair Centres and those attached to a Main Dealership will usually have Accountants who will each look after a number of branches. The role of an Automotive Accountant is crucial to any business in the Motor Trade as they are responsible for monitoring profit and loss forecasts, chasing debtors and assisting with cash flow situations and audits. The more senior members of the Accounts Team will deliver their findings to the Directors and offer their professional opinion on ways to improve.
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