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Customer Contact Advisor

Service Department, Car Dealership
£23000 per annum
Customer Contact Advisor required in Wellington area.
  • Salary £23000 plus Bonus Scheme
  • Monday to Friday 8.30am - 5.30pm. 
Our Main Dealer client is looking for a Customer Contact Advisor in the Wellington Area.

As a Customer Contact Advisor you will be responsible for: 
  • Contacting clients to inform them of upcoming work with full estimates of work required
  • Making bookings for future work
  • Being the first point of contact you will need to establish a good relationship with the client.
  • Determine customer need such as alternative transport, waiting appointments, lifts, collection and delivery service or loan car bookings
  • Promptly responding to hot alerts and complete booking
  • Carrying out follow up calls to maintain and develop a first class customer experience
  • Handling clients objections and complaints in a professional manner and escalate them to a Service Manager where necessary
If you are interested in hearing more about this Customer Contact Advisor role, or others we have in your area, please do not hesitate to contact Roxy Way at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!