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Senior Service Advisor

Berkshire
Reading
Service Department, Car Dealership
£28000 - £35000 per annum
109543
Senior Service Advisor required in the Reading area 
  • Basic salary up to £28,000 dependent on experience + up to £35,000 OTE  
  • Monday to Friday 08:00am til 17:00pm ONLY 
Our client are looking for a Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

The main purpose of the Senior Service Advisor job is to maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.

You will need to work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

The ideal Senior Service Advisor will have excellent customer service skills with a focus on CSI and Kerridge experience would be an advantage.

Responsibility for the Senior Service Advisor role:
  • Supervise a small team of Service Advisors
  • You will be the first contact for the customer as they enter the dealership
  • Explain the repair process and then book the customers vehicles in
  • You must be able effectively sell products and services as well as making customer bookings
  • Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation
  • To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
  • Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
  • Be able to meet all deadlines as set by Line Manager and company procedures.
  • Adhere to all Health & Safety, environmental and Company policies and procedures
  • Ensure accurate documentation for warranty work in line with requirements and dealership policy
  • Ensure jobs in progress are monitored, and report problems to Line Manager
What you get in return for your hard work as a Senior Service Advisor: 
  • 22 days holiday + bank holidays
  • On going Training and Development
  • Friendly atmosphere
If this is something you may be interested in then get in touch with Georgia Twining at Perfect Placement TODAY!

At Perfect Placement we specialise in Motor Trade Jobs, so if your Automotive Career is not heading in the direction you wish it to be, be sure to get in touch! We have over 1,400 live vacancies, ranging from HGV Technician Jobs through to Car Sales Executive Jobs.