Renewals Specialist / Business Manager

  • Location


  • Sector:

    Car Dealership, Sales Department

  • Job type:


  • Salary:

    £50000 per annum

  • Contact:

    Liam Buffenbarger

  • Contact email:


  • Contact phone:

    01932 503258

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Car Sales Customer Retention Specialist Required

- £15k Basic + £45k - £50 OTE
- Croydon, Surrey
- Car Dealership 5.5 Days working week

Our client is currently looking for a professional and proactive Retention / Renewals Specialist for their expanding dealership in Croydon, Surrey!

With award-winning sales staff and a superb aftersales department, our client is passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on customer service, honesty and transparency.

Our client is currently expanding their sales team and are looking for an experienced Customer Retention / Vehicle Renewals Sales Executive to join them!

Looking to progress to your next Career? Apply today to be a part of our clients success story.

This is a newly developed role and will be yours to shape and manage yourself, the sky really is the limit.

The successful candidate will be joining a talented, target driven team. Our Clients Retention and Renewals Specialist will also receive an attractive target-based commission structure.

Key Responsibilities:

- Work in a fast-paced environment to make outbound retention calls to existing customers.
- Manage the inquiry and sales diary, meet customers with a view to upgrade their vehicle.
- Build customer loyalty by follow-up of customer calls.
- Promoting certain financial products and services
- Remaining compliant and in line with FCA regulations. (Training can be provided if required).
- Keep Autotrader up to date, monitor car wow enquiries
- Work simultaneously with multiple computer applications and databases (training will be provided).
- Process and update customer information to maintain accurate customer data at all times.

Key Requirements:

- Must be driven to hit and exceed Targets.
- Able to work in a team environment.
- Excellent communication and interpersonal skills.
- Ability to understand, anticipate and ultimately meet customer needs.
- Possess high energy and enthusiasm with an ability to think outside the box.
- Previous experience within the motor industry is desirable but not essential our client would love to hear from telesales / call centre operatives.

This position is a full time position working usual motor trade sales hours! If you don’t know what these are – please do not apply as Our Client is looking only for Motor Trade experienced applicants.

This vacancy is based in Croydon, Surrey.

At Perfect Placement we specialise in Automotive Careers, so if this Retention Sales Executive Job has interested you or you would like to know about other Automotive Jobs in Croydon, please get in touch with Liam Buffenbarger today.

We have a wide range of Motor Trade Jobs across the whole of the UK, so if you are looking for something slightly different, be sure to get in touch with our Team of Automotive Recruiters.