£24000 per annum
3 months ago
- Prestige Franchised Main Dealer
- £19,000 Basic + Bonus (£24,000 OTE)
-Amazing Benefits: Industry leading compensation package, Discounts on new and used cars, Partner shares, Contributory pension scheme, 32 days holiday (Pro-rata), Award winning In-house and manufacturer training as well as Great career development opportunities.
Our client is a leading retailer of Prestige New & Used Vehicles, who recognise that the customer’s experience and journey through the sales process towards owning a new car is different every time, however every time it should be an amazing experience, no matter how the customer choses to engage with the business telephone, SMS, live chat, email or through a portal.
In this role, you will be part of a small team responsible for handling a wide range of inbound enquiries at the branch.
The e-commerce team is made up of a number of Product Genius’s and led by a Retail Manager and Assistant Retail Manager.
The e-team is responsible for supporting customers through their e-commerce journey using a range of tools to enable them to complete their transaction on line or remotely, a platform which in the current market has grown demonstrably in use daily.
This can include creating and sending video’s, communicating over the phone or using virtual meeting platforms. In addition, this team provides customers with information, answers queries and supports customers on their remote car buying journey. T
he Manager and Assistant Manager handle the more complex queries and transactions - with the Product Genius providing support and information.
You will need a confident telephone manner that is warm and friendly and the ability to construct positive, accurate messages quickly. You will be confident using virtual meeting platforms and explaining their use to others in a simple and straightforward manner. You will have a positive disposition with a genuine desire to help people. Equally, you will be sufficiently progressive and assertive in style to keep the enquiry moving forward.
You may have a background in call centre operations, retail, finance / banking or automotive and will embrace the responsibility of working in a highly compliant sector - as this role is underpinned by both GDPR and FCA / TCF legislation. You will drive company and guest vehicles so will need a full driving licence.
This role offers an amazing and clear career path for those seeking progression.
Apply today for this amazing role within one of Scotland’s Leading retailers.
If this E-Commerce Sales Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Aberdeen please contact Jimi at Perfect Placement UK Ltd.
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