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Van Roadside Assistance Technician

  • Location

    Stratford

  • Sector:

    Car Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    £35000 per annum

  • Contact:

    James Trudgill

  • Contact email:

    james.trudgill@perfectplacement.co.uk

  • Contact phone:

    01206 508212

  • Job ref:

    100024

  • Published:

    about 2 months ago

  • Expiry date:

    2021-01-13

  • Start date:

    2021-01-04

Van Roadside Assistance Technician Required

- Prestige Main Dealer Group
- £29,900 Basic Salary + Bonus
- Previous experience ESSENTIAL

Our client, a Prestige Main Dealer Group, is currently recruiting for a new Roadside project that has recently launched. They are looking for experience Van Technicians who have roadside/ mobile experience to join their company.

This programme provides 24/7 roadside assistance to our clients van customers in the event of a mechanical breakdown or minor mishap. The role is to provide roadside assistance coverage using your fully equipped assistance vehicles to get customers mobile as soon as possible following notification of required assistance.

Your Role as a Van Roadside Assistance Technician:

- To greet customers in a friendly and professional manner, discuss and confirm vehicle symptoms and plan appropriate resolution quickly
- To complete an initial roadside assessment of the situation to ensure the scene is safe to attempt repair or to contact appropriate resources as required to assist
- To liaise effectively with the Customer Assistance Controller (CAC) and the Workshop Controllers
- To discuss with the customer any work identified, with a clear explanation of the work
- To keep required logs of assistance times, works identified/repairs completed and customer details so that the Workshop Controllers are able to complete required claims paperwork after the event.
- To ensure all customers vehicle remain in the state of cleanliness found
- To maintain a high standard of cleanliness and tidiness of the S24 vehicle and equipment
- In the event a repair cannot be completed at roadside, to arrange customer vehicle recovery and ensure customer has safe onward travel arranged
- The role will involve working as part of a technician team on a shift pattern to provide 24/7 coverage. This shifts will be on rotation and require night and weekend working

Our client is looking for candidates with stable premium brand experience OR mobile/ roadside assistance experience.

At Perfect Placement, we specialise in Automotive Careers, so if this Technician Job interests you or you would like to know about other Automotive Jobs in East London and Essex, please contact James Trudgill today.

We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK