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Service Advisor

  • Location:

    Brentwood

  • Sector:

    Independent Garage, Service Department

  • Job type:

    Permanent

  • Salary:

    £30000 per annum

  • Contact:

    Louisa Coggs

  • Contact email:

    louisa@perfectplacement.co.uk

  • Contact phone:

    02476 018195

  • Job ref:

    102285

  • Published:

    9 days ago

  • Expiry date:

    2048-08-16

  • Start date:

    2021-03-31

Service Advisor required in Brentwood, Essex

- Salary: £22-25,000 basic / OTE up to £30,000 p.a.
- Hours: Monday to Friday 8.00am-6.00pm.
- Benefits: 22 Days Holidays + bank holidays.
- Contract: Full Time, Permanent.

Our automotive client is an Independent Specialist based in Brentwood Essex, they are looking to add to their front of house team and are actively looking for a Service Advisor.  

In this role you will need to have good technical knowledge of vehicles as well as excellent customer service skills, if you have previous experience as a Vehicle Technician and then moved into a customer facing role within the motor trade this would be ideal.  

There are systems and processes in place including a dealer management system (DMS), so you will ideally need to be IT literate and have experience of using a franchise dealer DMS systems.  

Job Responsibilities as a Service Advisor:

- Responsible for managing the service booking system.
- Understanding and interpreting customer needs to achieve the best solution.
- Maximise the upselling of service hours, parts and accessories in accordance with company objectives.
- Receive customer enquiries via phone or walk in and determine the customer’s needs, making appointments.
- Ensure all booked vehicles are checked for all work required prior to visit and parts pre-ordered to achieve ‘First Time Fix’ for the customer.
- Upsell additional work and products where required.
- Continually improve your technical expertise, by personally keeping up-to-date on technical changes and developments.
- Maintain an accurate and efficient schedule of appointments and associated flow of paperwork.
- Handle all customers in a professional and friendly manner.

To succeed in this role, you will need to have strong Automotive Service Advisor experience from within a Main Car Dealer or Independent Garage with a minimum of 3 years time served in the role, ideally you will also possess a full, clean UK driving license.  

Motor trade experience is essential.

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Brentwood please contact Louisa at Perfect Placement UK Ltd.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Advisor Jobs.