Service Controller / Bookings Advisor

  • Location:


  • Sector:

    Independent Garage, Service Department

  • Job type:


  • Salary:

    £13750 per annum

  • Contact:

    Josh Buck

  • Contact email:


  • Contact phone:

    01452 687722

  • Job ref:


  • Published:

    25 days ago

  • Expiry date:


  • Start date:


Part Time Service Controller/Bookings Advisor in Swansea.

- Starting salary up to £10.57 per hour pending experience. 
- 25 hour week Monday to Friday from 9:00am-2:00pm.

Our client, a leading commercial vehicle fleet management business established nationwide, are currently looking to recruit a Service Controller/Bookings Advisor on a part time basis to join their centre in Swansea.

Reporting to the Centre Manager and working as part of a team, your responsibilities shall include:

- To monitor and schedule any new booking requests received online or via phone. Owning the job from creation to completion.
- Process and schedule re-occurring maintenance work. Verify and create services using customer or manufacturers requirements while gaining the appropriate authorisation.
- Booking customers vehicles in for MOT/servicing through the mobile network or in-house and external garages.
- Liaise with the Field Technicians to ensure that the customer requirements are understood and executed.
- Develop relationships with suppliers to help manage service delivery for customers.
- Proactively support customer SLA’s and KPI’s.
- Provide support to drivers and operational leads within the customers business as required.
- Proactively identify potential compliance risks within customer's fleets.
- Identify opportunities to reduce vehicle downtime and costs by merging jobs.
- Proactively identify opportunities to increase Engineer utilisation.
- Ad hoc duties as required.

In order to be eligible you shall ideally live in or with a reasonable commuting distance of Swansea and be able to demonstrate experience of communication skills and working in a customer service environment as well as a working knowledge of the automotive industry. Any experience in the fleet side of the industry would be highly beneficial but is non-essential. Overall you will have strong relationship management and administration, organisational and time management skills, be IT literate, demonstrate the ability to work on your own initiative and as part of a team, and have a good geographical knowledge of the region.

For your hard work as a Service Controller/Bookings Advisor our client is offering:

- Starting salary up to £10.57 per hour pending experience (£13,750 per annum).
- 22 days annual leave plus the bank holidays.
- In-house training/development provided. 
- Workplace pension scheme. 
- Chance to work with the UK’s largest commercial vehicle fleet management business managing and maintaining 80,000 vehicles across 55 garages.
- 25 hour week Monday to Friday from 9:00am-2:00pm.

If this Service Controller / Bookings Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Swansea please contact Josh Buck at Perfect Placement UK Ltd.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.