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Service Advisor

  • Location:

    Southampton

  • Sector:

    Commercial Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    £26000 per annum

  • Contact:

    Martin Bane

  • Contact email:

    martin@perfectplacement.co.uk

  • Contact phone:

    01483 375944

  • Job ref:

    103384

  • Published:

    about 1 month ago

  • Expiry date:

    2048-09-28

  • Start date:

    2021-05-13

Service Advisor

- Up to £23,000 Basic Salary
- 08:00 to 18:00 Mon to Fri, Saturday working 1 in 4 08:00 to 12:00
- Southampton, Hampshire

Automotive Service Advisor required for Commercial Vehicle Dealership in Southampton!

Our Client a Commercial Vehicle Dealership in the Southampton area is currently looking to hire an experienced Service Advisor for their busy after sales department.

This is a busy and challenging role and covers a wide range of duties to include, whilst the list is extensive, it is not exhaustive:

- Meeting and greeting customers
- Answer and direct all incoming telephone calls in a polite and professional manner and within a maximum of three rings
- Processing and checking retail invoice costing, including texting of jobs to invoice standard
- Raising T Cards for all bookings taken and creating job cards
- Obtain booking references and start up and final order numbers upon receipt of a vehicle and updating our customer portals
- Plan forward capacity of workshop by liaising with Workshop Controller on the availability of labour, work in progress, internal work etc
- Ensure all keys are passed through the reception area are correctly tagged with the vehicle registration
- Monitor, log and control the use of the courtesy vans/company vehicles.  Request and maintain insurance paperwork relating to those customers who use courtesy vehicles. 
- Dealing with any resulting queries to completion via telephone or email
- Ensure Customer vehicles are checked in and recorded for damage in line with documented procedures
- Raising customers invoices and ensuring the correct efficiencies are maintained
- Dealing with all incoming enquiries reference customer job updates and call handling as many as possible
- Promote robust business practices and robust customer relationships, being proactive to not only retain but develop customer base
 
The perfect candidate will be adaptable, enthusiastic, customer focused and smart in appearance. You will have the natural ability to provide a good customer service.

You will ideally live within the Southampton area or be able to travel to the Southampton area and have a working experience with the Automotive sector, preferably in a commercial vehicle environment.

Our Client offers a competitive salary package.

This Service Advisor vacancy is based in Southampton and our Client is ideally looking for motor trade experienced applicants.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Southampton, Ringwood, Totton, Eastleigh, Chandlers Ford, Fareham, Salisbury, Winchester, Andover, please contact Martin at Perfect Placement.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!