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Service Advisor

  • Location:

    Southampton

  • Sector:

    Car Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    £24000 per annum

  • Contact:

    Martin Bane

  • Contact email:

    martin@perfectplacement.co.uk

  • Contact phone:

    01483 375944

  • Job ref:

    104556

  • Published:

    about 1 month ago

  • Expiry date:

    2048-11-08

  • Start date:

    2021-06-23

Service Controller / Service Advisor required Southampton

- 30 Hours per week – Part Time
- Monday – Friday – Flexibility on Hours
- (6 Hours Per Day)
- Pro Rata up to £24,134 (£19,500 p.a. )

This is a fantastic opportunity the UK’s biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of 80,000 vehicles across 55 garages.

We have an exciting opportunity for a Receptionist Service Controller to join the team based at our Guildford Workshop. Responsible for providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements and advising on progress and being the first point of contact for enquiries.

The Service Controller will also undertake a range of clerical tasks – to meet the Garage administrative requirements. This is a pivotal role in driving customer experience for the Garage.

The Service Advisor as a team player who takes real pride in their work, you’ll be prepared to go the extra mile to ensure the job is done effectively.

Successful Service Advisor must have a full driving licence

Our Client is offering the successful Service Advisor

- Salary Offered – Up to £24,000 pro rata – Equivalent to up to £19,500.
- Hours: Part TimeMonday – Friday, 30 Hours per week, 6 Hours per day
- No Weekends!
- Some Flexibility with Working Hours
- Company Pension
 
Role & Responsibilities of a Service Advisor

- Front of house reception work
- Arriving vehicles on tech tool
- Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- Ordering of parts and gaining authority
- To receive goods, keys and vehicles and document as directed.
- Record attendance, work performance, times taken and associated details on computer systems i.e. Willow/tech tool
- Filing and general administrative duties as directed
- Complete activities, which may include a basic driving requirement when receiving vehicle
- Where appropriate support job closures/completions
- Use of skills and performance of other work within normal grade/job skills as required by the Garage Manager to maximise workshop efficiency
 
Skills & Experience Required of a Service Advisor

- Recent experience of working in a Garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
- Experienced in managing customers both face to face as well as via the telephone
- Ability to work under pressure, e.g. during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
- Good PC skills including use of Outlook, Word & Excel
- Basic Mechanical Technical knowledge
 
If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Southampton please contact Martin Bane at Perfect Placement UK Ltd.
 
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.