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Customer Service Manager

  • Location

    Cambridge

  • Sector:

    Car Dealership, Service Department, Management

  • Job type:

    Permanent

  • Salary:

    £40000 per annum

  • Contact:

    Danielle Axtell-Carty

  • Contact email:

    danielle@perfectplacement.co.uk

  • Contact phone:

    01284 333079

  • Job ref:

    105529

  • Published:

    about 2 months ago

  • Expiry date:

    2021-09-02

  • Start date:

    2021-08-02

  • Consultant:

    #

Customer Service Manager

- Prestige Dealer
- Customer Service Manager
- Fantastic long term career progression 

 Our client a well regarded Prestige Dealer in the The Cambridge region is looking to hire an experienced customer service manager.

The successful candidate for our Customer Service Manager position will have previous experience in a similar role, proven customer service skills and show the ability to work to deadlines and targets while always being a Team player.

This Customer Service Manager role is a critical part of the running of a successful Service Department. You will support both the Service Manager and Service Advisors to ensure customers receive a first class service.

Working as Customer Service Manager you will:

Supervise day-to-day front of house operations within the service department.
Provide a meet a greet service, follow-up contact to all service customers, either face to face or by phone or email
Support preparation work required for vehicle arrivals
Create effective customer service procedures and standards.
Adhere to strict Group 1 processes
Support the service team with telephone enquiries,
Support invoicing as required.
Maintain up to date knowledge of the range of vehicles in stock including their features and benefits
Respond to customer service issues in a timely manner
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and assess service statistics to develop best practice.
To speak with every customer on exit after collection of vehicle to ensure satisfaction has been achieved.
Planning - Ensure that all pre calls and post calls are made by the service advisers, post calls must be made within 48 hours of the customers visit.
Manage customer complaints with the service manager
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

If this Customer Service Manager role or any other opportunity within the motor trade in East Anglia is of interest than please call Danielle Axtell-Carty at Perfect Placement ASAP. 

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!