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Service Advisor

  • Location:

    Eastbourne

  • Sector:

    Car Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    £28000 per annum

  • Contact:

    Zoe Osborn

  • Contact email:

    zoe@perfectplacement.co.uk

  • Contact phone:

    02382 025719

  • Job ref:

    105667

  • Published:

    about 1 month ago

  • Expiry date:

    2048-12-24

  • Start date:

    2021-08-08

Automotive Service Advisor Required

- Circa £23K Basic + £28K Realistic OTE
- 8AM till 5.30PM Monday to Friday, 1 in 2 Saturday Mornings
- Eastbourne, East Sussex

Our client, an Automotive Main Vehicle Dealership in the Eastbourne, East Sussex area are looking to hire an experienced Service Advisor.

Key responsibilities as a Service Advisor include:

- Preparing customer job cards before arrival, selling additional work found and invoicing.
- Answering inbound customer calls and responding to customer e-mails.
- Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
- Determining services needed by reviewing service history and referencing manufacturer service intervals.
- Advising customers on potential work required, providing a quotation and documenting on the service booking.
- Prepare service and repair estimates, advise on routine maintenance / repair services required.
- Identifying and selling value-added services and accessories as required.
- Determining the customer's alternative transport requirements and arranging them as required.
- Planning and advising the customer of vehicle drop off times.
- Checking for outstanding warranty campaigns and loading the workshop appropriately.
- Professionalism, self-motivation and good interpersonal skills are essential qualities, as is a full driving license.
 
The successful applicant will be a great team player, have excellent communication skills and the ability to use their own initiative.
 
In return, our client offers a great financial package and an excellent working environment.

You will be based in the Eastbourne, East Sussex area, or be able to commute to the Eastbourne, East Sussex area.

If this Vehicle Service Advisor Vacancy interests you and you would like to know more about it or other Automotive Jobs in East Sussex, please contact Zoe Osborn at Perfect Placement today!

We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.