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Senior Service Advisor

  • Location:

    Loughborough

  • Sector:

    Independent Garage, Service Department

  • Job type:

    Permanent

  • Salary:

    £32000 per annum

  • Contact:

    Matt Cross

  • Contact email:

    matthew@perfectplacement.co.uk

  • Contact phone:

    01604 211142

  • Job ref:

    107391

  • Published:

    18 days ago

  • Expiry date:

    2049-02-22

  • Start date:

    2021-10-07

Senior Service Advisor / Workshop Manager for Reputable Independent Specialist Garage
- Basic Salary up to £28,000
- Monday to Friday 8:30am – 5:30pm 
- Rare opportunity to be a key part or a great company which is growing, with no weekends

We are seeking an experienced Service Team Leader or Senior Service Advisor for our client based in Loughborough.
Our Client is a long established independent specialist garage with an excellent reputation within the local area and a state of the art workshop.

You will be working as part of a small team, effectively organising the Service & Workshop Department, alongside the owner.

What’s will you be doing?
- To handle customer enquiries and queries promptly and efficiently.
- Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain relevant systems ensuring accuracy at all times.
- Maintain safe working practices and abide by the working rules and standards of the business.

To be considered for this role, you must have:
- Experience as a Senior Service Advisor
- Good technical knowledge and be able to explain faults to customers.
- Excellent computer skills
- Excellent customer service skills
- Strong attention to detail
- Good organisation skills
- Ability to work in a fast-paced environment
- Be adaptable and a team player
- Experience as a Technician and/or Workshop Controller would be beneficial

My client needs candidates who will be able to hit the ground running and won't require training. They will possibly pay more for experienced candidates.

If this Senior Service Advisor Vacancy interests you and you would like to know more about it, or other Automotive Jobs in Leicestershire, please contact Matt Cross at Perfect Placement.