Warranty Claims Engineer

  • Location


  • Sector:

    Independent Garage, Service Department

  • Job type:


  • Salary:

    £32000 per annum

  • Contact:

    Abigail Firmage

  • Contact email:


  • Contact phone:

    01603 701077

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


  • Consultant:


Warranty Claims Engineer in Aylesbury

Salary: Circa £30,000 (Depending on Experience)

Working Hours: 37.5 hours per week Monday to Friday 

and Saturday Mornings 9am - 12.30pm on a flexible Rota basis - paid as overtime.
Plus Company Benefits

Our client, a warranty company in Aylesbury, is recruiting for an outstanding employee within the warranty industry to join them as part of a rapid expansion programme.

Our client has a large customer base comprising a combination of leading names and many independent dealers.

They understand the crucial part warranty products play in the used vehicle industry and are looking for people of the highest calibre to represent their brands, maintain their reputation and help drive customer loyalty.

As a Warranty Claims Assessor, your main duty will be to assess potential claims. You will need an excellent technical knowledge of modern vehicles, plus the ability to communicate calmly, fairly and using simple language, to ensure that our client’s customers receive the highest level of service.

Key responsibilities:

- Assessing, authorising and processing warranty claims in line with the product coverage and terms
- Communicating effectively with customers, dealers, repairers and other suppliers throughout the claims process
- Arranging repairs on behalf of the customer
- Requesting and verifying supporting documents
- Answering general repair / claim queries
- Resolving issues and diffusing difficult situation
- Claim monitoring and reporting
- Maintaining GDPR principles

Key requirements:

- Previous experience in a warranty claims environment
- Calm, warm and friendly approach
- PC skills (MS Word, MS Excel, MS Outlook)
- Excellent technical knowledge of modern vehicles, attention to detail and communication skills
- Ability to prioritise urgent matters and work under pressure
- Team player with strong interpersonal and conflict management skills.

If this Warranty Claims Engineer Job interests you and you would like to know more about it or other Automotive Jobs in Aylesbury please contact Abigail Firmage at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!