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Service Advisor

  • Location:

    Carlisle

  • Sector:

    Independent Garage, Service Department

  • Job type:

    Permanent

  • Salary:

    £26000 per annum

  • Contact:

    Grace Morley

  • Contact email:

    grace@perfectplacement.co.uk

  • Contact phone:

    0191 446 0461

  • Job ref:

    108496

  • Published:

    18 days ago

  • Expiry date:

    2049-04-02

  • Start date:

    2021-11-16

Service Advisor required at National Used Car Business based in Carlisle  

Basic Salary ranging from £22,000 - £26,000 (Depending on experience and qualification level)

Hours: Monday to Friday, 8-5:30. Saturday / Sunday on a rota with day off in lieu.
 
Our client, an ever-growing Used Car Business, is seeking a Service Advisor to join the team at the Carlisle Branch.
 
You will work closely with our team of vehicle technicians to diagnose and repair our customer's cars, whilst delivering an outstanding customer experience.

You will be responsible for contacting customers to arrange services, while applying your knowledge of products to best advise our customers.
 
You will manage the flow of work through the post sales and service team efficiently, ensuring customers are kept well informed throughout the process.

We offer a great working environment with a friendly team and supportive management, this is a great opportunity to drive your career forward in a fast paced and customer obsessed organisation.
 
Your duties as a Service Advisor include, but are not limited to, the following:

- Ensuring pre or post sale rectification work is quickly identified, repaired and scheduled in a time to suit our customer’s needs.
- Ensuring all consumables and parts ordered are logged against job cards and returns are processed efficiently.
- Build great relationships with our customers and always offer an outstanding customer experience.
- Working pro-actively with all colleagues throughout the servicing and repair process.
- Ensuring all warranty claims are administered correctly.
- Utilising the companies reporting system to continually improve efficiencies within: first-time diagnosis and repair, cycle-time, and cost per unit of post-sale rectification.
 
The client is looking for a Service Advisor with a proven track record working in a high volume environment.

You will need to have a good understanding of vehicle diagnosis and repair knowledge, ideally across multiple makes of vehicles.
 
There are salary packages available to suit all levels of experience in the Service Advisor role, this is supplemented by a generous bonus package including increased holiday entitlement and more.

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Carlisle please contact Grace Morley at Perfect Placement UK Ltd.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.