£60000 per annum
11 days ago
Basic Salary Up to £40,000 OTE £60,000
Prestige Main Dealer
Our Client a well-known award winning Prestige Dealer Group is seeking a Group Aftersales Manager in the Havant/Portsmouth area. With over 50 years trading experience our client offers a stable working environment with a strong reputation forged into the local community. They are an operation selling over a 1000 cars per year within a very popular brand, and have a very popular Service department.
Our Client is seeking an individual to work closely with the Head of Business, and achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.
Our Client is looking for applications from enthusiastic individuals, looking to bring new ideas to the business. If you are looking to develop your Service Managerial career further, get in touch!
What’s in it for you?
A Competitive Basic Salary – Basic Salary up to £40,000
An Opportunity for Bonus of in excess of £60,000
A Structured Training Programme
A supportive Management Structure
22 Days Holiday + Bank Holidays
Duties of a Group Aftersales Manager with our Client
Achieve parts and service volumes and profit objectives through motivating and developing the aftersales teams to be fully competent in their job roles.
Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes for our aftersales departments across 2 locations
Maintain standards of performance of the parts and service teams through effective coaching and performance management.
Recruit and select team members in line with organisational requirements.
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
What our Client expects of their Group Aftersales Manager
Previous experience of implementing efficient aftersales and servicing processes within an automotive / vehicle retail operation.
Ability to motivate and inspire teams to provide a first-class customer service experience.
Strong understanding of technical issues and the ability to resolve queries professionally.
Adaptable team player who is passionate about delivering excellent customer service.
Organised and structured with the ability to plan and reprioritise fast and efficiently.
Ability to think on your feet with a 'can do' attitude.
Excellent written and verbal communication skills.
Strong leadership and customer service skills.
Pinnacle Experience is ideal
Full clean driving licence.
Retail automotive service experience preferred.
If this Group Aftersales Manager Vacancy interests, you and you would like to know more about it, After sales Manager, Group Service Manager, Senior Service Advisor, Service Team Leader, Parts Advisor, Vehicle Technician, Service Manager, Assistant Service Manager, or other Automotive Jobs in Portsmouth, Gosport, Fareham, Waterlooville, Havant, Chichester, Petersfield, Eastleigh, Chandlers Ford, Basingstoke, Alton, Farnham, Aldershot, New Alersford, Romsey, Andover, West End, Hedge End, Bishops Waltham, Denmead, Southampton, Worthing, Guildford, Aldershot, Farnham, Godalming, Littlehampton, West Sussex and Hampshire please contact Martin Bane at Perfect Placement.
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