Up to £20000 per annum
16 days ago
Commercial Vehicle Central Booking Advisor - Cardiff
£20,000 Per Annum
40 hours Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm
Full in-house training/development provided
An opportunity has become available for Central Booking Advisors for our client's large Franchise Approved Commercial Dealerships in Cardiff!
CENTRAL BOOKING ADVISOR JOB SPECIFICATION:
Reporting to the Service Manager, in the role of a Central Booking Advisor you will work as part of a team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for work via the telephone. You will need to action the booking request within a fixed amount of time, confirm customer payment terms, promote and offer the advantages of a service contract, to effectively liaise with both the Service and Parts department regarding the customer requirements, update the customer on progress and check customer satisfaction on completion.
The successful Central Booking Advisor would need to live in Cardiff or be able to readily commute to Cardiff. You will need to have practical experience in an Aftersales environment and be able to verbally communicate clearly, professionally and in a friendly matter. Very strong organisational skills along with IT literacy would be of high priority, so would suitable knowledge of LCV models and lines. Automotive vehicle experience is essential at this stage of proceedings. A UK driving license with minimal points is essential.
For your hard work, our client is offering…
* Starting basic salary £20,000 per annum pending experience and current earnings.
* 22 days annual holiday plus bank holidays.
* Full in-house training/development provided.
* Contributory workplace pension scheme.
* Fantastic long-term career prospects with a growing company.
The hours worked for this Customer Service Advisor role are 40 hours Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm required.