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Customer Care Team Leader

  • Location:

    Northampton, Northamptonshire

  • Sector:

    Finance

  • Job type:

    Permanent

  • Salary:

    Up to £32000 per annum

  • Contact:

    Jimi Matthews

  • Contact email:

    jimi@perfectplacement.co.uk

  • Job ref:

    90880

  • Published:

    15 days ago

  • Expiry date:

    2020-01-05

  • Start date:

    ASAP

Customer Care Team Leader
Finance Company
Monday to Friday 08:30 - 17:30
Full Company Benefits

Our client a privately run and family owned vehicle finance business has been operating for over 30 years, and is growing. As a specialist in Hire Purchase finance agreements [HP] our client is adept at assisting customers across the UK with non-standard credit profiles achieve their goal of new car 'ownership'.

Owing to an internal promotion a key position within their team has become available and they are looking to hire an experienced and highly skilled Customer Car Team Leader.

Managing a team of three experienced Customer Care professionals your team will handle enquiries from customers who may have questions needing answering, challenges overcoming and complaints about the vehicle they have purchased.

Your team are proficient in what they do, although as Team Leader you will be expected to pick up on customer contact that is escalated to you as well as handling some of the more complex conversations.

You will be a clear communicator who can demonstrate strong organisational skills, you'll be an example to others in integrity, customer empathy and delivering on complete customer satisfaction.

Ideal candidates will be working in a similar role in one of the following industries:

Banking, Finance, Insurance, Retail or Automotive.

This role is available for an immediate start.