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Customer Relations Manager

Customer Relations Manager

Based in Leeds (travel nationally)

CIRCA £45k Basic Salary - £10k Bonus

Experience required within Fleet Account Management

 

The role of Customer Relations Manager (Key Account Manager) is to support the Relationship Director with the control of fleet policy, sale of ancillary services, products, and the delivery of internal, external project work and fleet consultancy.

The role also requires the individual to meet and attempt to exceed the business objectives of fleet growth, customer margin performance and building established and deep networks within your allotted clients

 

Key Accountabilities

Building and delivering a consistent CRM strategy for an allocated portfolio of customers.

Supporting the team with funding analysis, policy reviews and other detailed customer project work.

Managing any customer expectations and timescales relating to a given project ensuring that these are managed sensitively and effectively.

Up sell/cross sell new and existing services

Proactively manage pricing, renewals and growth.

Provide support in the compiling of existing customer tenders alongside teams in order to successfully renew the client's contract

Develop services and products to stay at the forefront of the market

To monitor CSI and NPS scores to ensure that customer satisfaction is consistently delivered.

Proactively update salesforce to capture key customer metrics, meeting output and strategic direction

Support the new business team to acquire new customers

Work closely with the implementation team to ensure a smooth transition for all new customers.

 

Required Knowledge & Experience

This role requires someone with a natural ability to build relationships. A big part of this role is to analyse customer's accounts/contracts in order to provide alternative options to save them money and increase their benefits package.

 

Alongside managing approximately 10 accounts, you will also be responsible for assisting the business development team in setting up new contracts and the implementation process.

 

Good PC and technical skills with a good working knowledge of the Microsoft suite of products (Word, Excel, PowerPoint).

Must demonstrate high levels of integrity and adopt a professional approach in all customer interactions - should be seen as direct, open and honest in all dealings.

High Achievement drive with a proven ability to deliver results.

Must be open to constructive feedback on own performance and development needs.

Fluent in business English language - written and verbal.

Full understanding of relevant products, processes and systems.

Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.

 

Base Salary: £45k + £10k commission Job Types: Full-time, Permanent

 

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