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Customer Service Team Leader

  • Location

    Chelmsford, Essex

  • Sector:

    Independent Garage, Service Department

  • Job type:

    Permanent

  • Salary:

    Up to £25000 per annum

  • Contact:

    Liam Buffenbarger

  • Contact email:

    liam@perfectplacement.co.uk

  • Job ref:

    94262

  • Published:

    6 months ago

  • Expiry date:

    2020-05-05

  • Start date:

    ASAP

  • Consultant:

    #

Customer Service Team Leader
Salary: up to £25k per annum, plus bonus
Busy Retail Car Sales Environment
Hours: 47 per week (Mon-Fri, 8am to 6pm. 1 x 3 Saturday, 8am to 1pm)


Our client a customer focused Car Dealership are looking for a Customer Service Team Leader to join their busy and energetic team environment delivering unrivalled customer service.

Our client envisages these will be your day to day duties as a Customer Service Team Leader:

  • Be the main point of contact for our clients customer aftercare;
  • Lead on resolving any challenges customers may have;
  • Ensuring all customers are communicated with correctly and promptly by the appropriate person;
  • Keeping in touch with customers, making sure all queries are resolved and any aftercare issues are dealt with promptly;
  • Develop guidelines/process to ensure there is an effective process in place for handling any customer aftercare challenges;
  • Ensuring all administration and systems linking into aftersales are kept up to date;
  • Promoting positive customer reviews by ensuring we respond to customers in both a speedy, customer focused and positive manner;
  • Liaising with customers and the relevant departments regarding any challenging reviews to seek a resolve;
  • To monitor and identify trends in aftercare issues and produce relevant reports for the Management teams/

Person Specification:

  • Previous experience within a similar role/environment at Team Leader level;
  • Training undertaken in Customer Service, Handling Difficult Customers or similar;
  • Clear desire to make things better for customers who have the need to contact with regards to aftercare and to leave them happy after their initial challenge;
  • Strong commitment towards achieving swift response times and positive customer reviews/feedback;
  • Ability to multi-task effectively between various methods of contact;
  • Excellent telephone manner;
  • Strong written communicator;
  • Positive attitude towards customers and colleagues;
  • Remains calm under pressure;
  • Confident using Word, Outlook, Excel and systems;


If you have the relevant experience listed above for this Vehicle Service Team Leader Vacancy or want to find out about other Motor Trade Jobs in Essex, please get in contact with Liam Buffenbarger at Perfect Placement Automotive Recruitment.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.