Floating Customer Service Advisor

  • Location

    South Wales, Wales

  • Sector:

    Accident Repair Centre, Administration and Accounts

  • Job type:


  • Salary:

    Up to £22900 per annum

  • Contact:

    Josh Friend

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Floating Customer Service Advisor required across South Wales/Bristol/Hereford!

  • £18,500-£20,500 annual starting salary with up to £2,400 annual bonus potential!
  • Access to company car and commuting fuel allowance!
  • 8:00am-5:00pm Monday to Friday with 1 in 3 Saturdays 9:00am-1:00pm!
A fantastic opportunity has become available for a Floating Customer Service Advisor to cover our client's automotive vehicle accident repair centres across South Wales, Bristol and Hereford.
As one of the largest body repair groups in the region with 9 centres in total stretching from Pembrokeshire to Hereford, in the role of a Floating Customer Service Advisor you will be expected to provide a support function across these centres covering for periods of holiday, maternity/paternity, and sickness. In the role you will be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for associated accident repair work. You will also arrange where necessary a courtesy vehicle for customers, prepare and type estimates, invoices and associated paperwork for the centre, coordinate workshop activity to deliver agreed work, liaisie with automotive insurance providers, update the customer on progress and check customer satisfaction on completion.

The successful candidate would need to live in a central location in South Wales with easy access to the M4 motorway. You will need to be experienced in a customer service role and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with IT literacy would be of high priority. You work location would normally be organised weeks in advance however you will need to be a quick adapater as on occassions you might be required to help a centre at short notice. Automotive vehicle experience, particularly in an accident repair role/environment, is highly advantageous but is non-essential at this stage. A UK driving license with minimal points is essential.

For your hard work as a Customer Service Advisor, our client is offering:
  • Starting basic salary between £18,500-£20,500 per annum pending experience and current earnings.
  • Performance related bonus scheme of up to £2,400 per annum.
  • Access to company car and commuting fuel allowance.
  • 20 days annual holiday plus bank holidays.
  • Full in-house training/development provided.
  • Contributory workplace pension scheme.
  • Fantastic long-term career prospects with a growing company.

The hours worked for this role are 8:00am-5:00pm Monday to Friday with 1 in 3 Saturdays 9:00am-1:00pm required.

If this Customer Service Advisor Job interests you or you would like to find out more about any other Automotive Jobs in the South Wales area then please contact Josh Buck at Perfect Placement today!

We have a wide range of Motor Trade Jobs across the whole of the UK, so if you are looking for something slightly different, be sure to get in touch with our Team of Automotive Recruiters.