Legal Claims Handler

  • Location

    Northampton, Northamptonshire

  • Sector:

    Automotive Supply Chain, Finance

  • Job type:


  • Salary:

    Up to £29000 per annum

  • Contact:

    Jimi Matthews

  • Contact email:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Legal Claims Advisor
Finance Company
Full Time (Monday to Friday)


Our client a leading Finance provider is looking to add to the collections team with a Legal Claims Advisor.

Role and Responsibilities

Negotiating payment proposals and settlements with customers and supplying garages

Reviewing accounts and sending letters before action (LBA)

Issuing Money Judgements & Return of Goods claim in the County Court

Drafting and sending appropriate letters of claim to customers and any performing any associated traces

Managing and monitoring current legal accounts

Enforcing judgments obtained and dealing with admissions/defenses filed by the defendant

Instructing agents to attend court hearings

Assessing accounts for suitability to be referred to external agents

Instructing external agents for accounts outside jurisdiction i.e. Scotland and Northern Ireland

Liaising with third parties such as the court, debt management agencies, tracing and recovery agents, and solicitors and other advice agencies acting on our customer's behalf

Liaising with other departments in the company

Ensuring legal fees/costs are added to the agreements where applicable

Dealing with incoming correspondence from customer and third parties

Taking payments by telephone

Attempting contact with customers whose direct debit has been returned unpaid or canceled

Photocopying and collating documents to be sent to court

Some scanning of documents and other ad hoc admin duties

Assisting the credit control team with dealing with incoming calls during busy periods

Attending NaVCIS and relevant FLA forums and meetings where required

Fully reviewing accounts to assess their suitability for NaVCIS referrals, and completing those referrals

Reviewing garage dispute cases and taking appropriate legal action where required

Dealing with and responding to fraud inquiries from Job Centre

Main contact for alerts from NaVCIS regarding fraudulent activity

Fully reviewing accounts before considering internal write-off

Covering / assisting with other team members duties, including manager's, in their absence

Any other ad hoc duties as required.



Required Experience/ qualifications


Extensive experience in independently working post terminated cases - essential

Consumer Credit Experience - essential

Experience and knowledge of HP financial agreements - desirable but not essential

CILEX qualification - desirable but not essential

Person Specification


Effective communication skills and assertiveness

Accuracy and attention to detail

Excellent timekeeping

Commercially astute - understanding the costs v return benefit to action we take - essential

Ability to challenge current processes and provided alternative ideas/solutions - essential

The ability to work independently and as a part of a team - essential

Must be reliable, dependable and committed to growing with the company