Up to £21000 per annum
27 days ago
- Starting Basic Salary: £19K + Bonuses
- 37.5 Hour Working Week
- Fantastic Opportunity Within a Reputable Brand!
- Welcoming customers into the store and being available to answer any queries
- Building relationships and rapport with our customers, team members and wider company teams.
- Communicating with customer in store face to face, also undertaking telephone and written follow up communications.
- Confidently supporting customers through all stages of the buying process, assisting them with product choice, part exchanges, finance and delivery options.
- Taking ownership when guiding customers through the customer journey when conducting vehicle handovers both onsite and at the customer's home or work place in line with standards.
- Working to meet both store and individual KPI's through effective use of the customer journey to create customer accounts, book test drives and progress customer orders.
- Following up customer enquiries and test drives.
- Following processes and procedures accurately, demonstrating an organised, and proactive approach with attention to detail.
- Maintaining the appearance and cleanliness of the store, experience centre and vehicles that are on site.
- Having passion for the Brand and the store concept.
- Maintaining a high level of product knowledge at all times.
- Supporting logistics of the store demo fleet
What our client expects of the successful Product Expert:
- Strong interpersonal skills and the ability to build rapport with customers
- Excellent communication skills both verbal and written
- You are proficient in the use of everyday IT software (ie. word /excel/outlook)
- You have accurate data entry / information recording skills
- The ability to remain calm under pressure
- A flexible approach to working hours
- Are proactive and self-motivated and able to demonstrate the ability to use common sense to solve day to day issues
- A team player with a can-do attitude
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please get in touch with us, we have many Motor Trade Jobs available across the whole of the UK.