Senior Service Advisor

  • Location

    Poole, Dorset

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £31000 per annum

  • Contact:

    Ryan Gilbertson

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Senior Service Advisor Required in Poole

£31,000 OTE!

Great Opportunity To Further Your Motor Trade Career

Fantastic Brand To Work For!

Our Client requires an experienced automotive Senior Service Advisor to join their reception team, with a proven track record of working within a busy vehicle Service Department environment in Poole.

You will be expected to provide first class customer service whilst maintaining a profit contribution to the dealership. Thorough automotive service industry knowledge, preferably with recognised technical qualifications and knowledge of CDK (Kerridge) is a must have.

Key Responsibilities:

  • To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest level of CSI is achieved.
  • Ensure accurate completion of loan vehicle agreement including customer signature.
  • Agree service repair diagnosis and book vehicles into workshop.
  • Monitor progress in the workshop to ensure promised delivery times are achieved.
  • Notify and obtain customer approval for any additional work required.
  • Ensure that work progresses efficiently through the workshop and administration process is adhered to.
  • Create and present invoices for payment providing an explanation of charges and warranty or goodwill procedures where required.
  • Maintain Customer Record Files and Repair Order Register on a daily basis to ensure accurate analysis of Service Department activity.
  • Handle all payments made by customer and pass to Accounts.


You will be a good team player with excellent, communication skills, along with the ability to sell additional products and services to our customers.

Owing to the very specific requirements of our client we would be unable to progress with any applications from candidates where the criteria laid out in this advert is not met.

If this Serice Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Poole please contact Ryan at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!