Senior Service Advisor

  • Location

    Gloucester, Gloucestershire

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £31000 per annum

  • Contact:

    Josh Buck

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Consultant:


A not-to-miss opportunity has arisen for an experienced and professional Senior Vehicle Service Advisor for our client's premium franchise approved car dealership in Gloucester!


Reporting to the Aftersales Manager, in the role of Senior Vehicle Service Advisor, you will work as part of a large team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance, or repair work. You will greet customers into the Service Department, take payments for any work carried out, upsell where possible additional products or services, organise courtesy vehicles when necessary, extensively liaise with the workshop team to chase work in progress, keep customers informed of progress on their vehicle with a view to providing a first class experience and supervise the other Vehicle Service Advisors within the department.


In order to be eligible, you will ideally live in the Gloucester region or live within a reasonable commuting distance of Gloucester. You will need to be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with being IT literate (experience with Pinewood Pinnacle DMS would be preferable) would be of high priority. Liaising with the manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. At least two to three years strong and stable Vehicle Service Advisor experience within a franchise approved car dealership is essential at this stage for our client. A UK driving license with minimal points is also essential.


For your hard work as a Vehicle Service Advisor, our client is offering…

- Starting basic salary of up to £23-25,000 per annum pending experience and current earnings.
- Performance related bonus scheme of up to £6,000 per annum.
- Overtime subject to availability paid at a standard rate.
- 22 days holiday allowance plus bank holidays.
- Full manufacturer-approved training provided.
- Company pension scheme.
- Staff discounts and benefits.
- Fantastic career development prospects with a prestigious brand and well-regarded business.

The hours worked are 8:00am-6:00 pm Monday to Friday with Saturdays 8:00am-1:00 pm (1 in 4/5 Saturdays required on a rota and paid as overtime).

If you are interested in this Senior Service Advisor Vacancy or any other Motor Trade Jobs in Gloucester and Gloucestershire, please contact Josh Buck at Perfect Placement now!

Perfect Placement are the UK's Leading Motor Trade Recruitment Consultancy, and Automotive Jobs are our speciality. If you are looking to improve your Auto Industry Career, get in touch with our Team today. We have a wide range of jobs from Vehicle Technician to Parts Advisors to Dealer Principals.