Up to £31000 per annum
3 months ago
Service Advisor Required
Monday - Friday 08:00 - 18:00, 1 in 2 Saturdays 08:00 - 13:00
Up to £26,000 Basic + Bonus
Our Client is currently seeking an experienced Service Advisor to work in their busy Service department at their Guildford branch, preferably at least two years of work experience in an automotive Service department. This is a great opportunity to work for a progressive premium brand and a well-established family run company.
They are offering a competitive salary, company pension, full manufacture training and excellent working facilities.
Your main duties and responsibilities will be as follows:
- Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
- Schedule service work to fulfil customer requirements and maximise workshop utilisation
- To ensure the effective use of courtesy vehicles to maximise customer service
- To promote services and products to the customer as appropriate
- To raise job cards in line with manufacturer standards
- To receive completed job cards and inform the customer of the expected completion time and cost involved
- To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
- To give the customer an explanation of the work is done and invoice details, ensuring that the correct payment is received prior to the release of the vehicle
- To ensure the full completion of service documentation and maintain accurate customer data
- To ensure that all customer complaints are dealt with both speedily and effectively and that any unresolved problems are referred to the Service Manager.
If you are interested in this Service Advisor Vacancy or any other Automotive Jobs in Guildford and Surrey please contact Martin Bane at Perfect Placement.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.