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Service Advisor

  • Location

    Edinburgh, Scotland

  • Sector:

    Car Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    Up to £22000 per annum

  • Contact:

    Thomas Plane

  • Contact email:

    thomas.plane@perfectplacement.co.uk

  • Job ref:

    93239

  • Published:

    8 months ago

  • Expiry date:

    2020-05-03

  • Start date:

    ASAP

** This job is currently on hold due to the COVID-19 current situation, but we still encourage your application so we can notify our Client of suitable candidates **

 

Service Reception/Advisor

  • Edinburgh
  • Salary up to £22,000 plus Bonus depending on experience
  • Full Time - Permanent

Benefits Include: Employee discount scheme, Cycle to work scheme, staff savings scheme, discounts on new and used car purchases, Company pension, 30 days annual leave increasing with length of service, Training/Career development, Life assurance, Staff Intro referral scheme

What does the job entail?

To greet customers in a courteous and efficient manner, both in person and by telephone, assessing the customers' needs and requirements. To advise on service and/or repair requirements and sell additional products and services, maintaining up-to-date knowledge of vehicle service, repair and warranty policies and product changes. To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved.

To accurately record and communicate customer work instructions to the Workshop Controller / Technician, monitoring progress in a workshop to ensure promised delivery times are met. To load the workshop to the optimum level, and to contact customers for authorisation if additional work is necessary.

Prepare and present invoices and obtain payment. Maintenance of customer record system and use to follow up customers, dealing with customer complaints as prescribed, within authority limits and review with manager. Maintain the reception area to a high standard, ensuring displays, prices, etc. are current.

To monitor job status against required completion times in conjunction with Workshop Controller. To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in a good time. Maintenance of customer records and use to follow up customers.

Must be comfortable upselling extra work and have an understanding of the motor /HGV industry

Assistance with any other task as directed

What we are looking for?

  • Excellent communication skills
  • Good interpersonal skills and team orientation
  • Results orientated
  • Problem-solving and decision-making skills
  • Quality & reliability
  • Influencing and negotiation skills
  • Commitment, self-awareness and assertiveness
  • Committed to providing high-quality work
  • Ability to work to deadlines
  • PC literate

If this Service Advisor Role interests you and you would like to know more about it or other Automotive Jobs in Edinburgh please contact Thomas at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs, so if your Automotive Career is not heading in the direction you wish it to be, be sure to get in touch! We have over 1,400 live vacancies, ranging from HGV Technician Jobs through to Car Sales Executive Jobs.