Service Advisor

  • Location

    Peterborough, Cambridgeshire

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £28000 per annum

  • Contact:

    Louisa Coggs

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


  • Consultant:


** This job is currently on hold due to the COVID-19 current situation, but we still encourage your application so we can notify our Client of suitable candidates **
Service Advisor required in Peterborough.
  • Hours: Monday - Friday 08.00am-6.00pm, plus every other Saturday 8.00am-12.30pm.
  • Salary: up to £22,000 basic + bonus = OTE £28,000 p.a.
  • Contract: Full Time, Permanent.
Our client is offering a great opportunity for an experienced Service Advisor to join their busy, successful service department at their Main Car Dealership.
In this Service Advisor role, you must be able to work as part of a team, and also be able to work on your own initiative. You need to have a keen eye for detail, possess excellent customer facing skills, and planning / organisational skills, as you will be dealing with front-of-house customers as well as internal dealer staff from all areas of the business.
Responsibilities for a Successful Service Advisor will include (but not limited to):
  • To effectively handle incoming customer calls by creating a friendly and professional impression.
  • To receive customer enquiries and determine the customer's needs, encouraging the customer to make an appointment with the Service Department.
  • To have sufficient and current product knowledge to enable accurate information to be given to the customer.
  • To ensure the available hours are sold for each day. To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines.
  • To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures.
  • To handle all customers in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies.
  • To ensure company processes are followed to improve Customer Satisfaction and retention. (This includes embracing Customer Satisfaction Action Plans and proactively selling Service Plans)
  • To ensure a safe working environment for employees by complying with statutory legislation and the Government's Health and Safety policy.
The successful Service Advisor will need to be a strong Customer Service Advisor from an automotive background, be IT literate and possess a full, clean UK driving license.
Manufacturer brand and in-house training will be provided for the successful Service Advisor.
For that next step in your career apply now!
Motor Trade customer-facing experience is essential.

If this Service Advisor role interests you and you would like to know more about it or other Automotive Jobs in Peterborough please contact Louisa Coggs at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!