Service Advisor

  • Location

    Cheltenham, Gloucestershire

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £29000 per annum

  • Contact:

    Josh Buck

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


  • Consultant:


A not-to-miss opportunity has arisen for an experienced and professional Vehicle Service Advisor for our client's premium franchise approved car dealership in Cheltenham!


Reporting to the Aftersales Manager, in the role of a Vehicle Service Advisor, you will work as part of a large team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance, or repair work. As a Vehicle Service Advisor, you will greet customers into the Service Department, take payments for any work carried out, upsell where possible additional products or services, organise courtesy vehicles when necessary, extensively liaise with the workshop team to chase work in progress and keep customers informed of progress on their vehicle with a view to providing a first class experience.


In order to be eligible, you will ideally live in the Cheltenham region or live within a reasonable commuting distance of Cheltenham. You will need to be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with being IT literate (experience with Pinewood Pinnacle DMS would be preferable) would be of high priority. Liaising with the manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. Strong and stable Vehicle Service Advisor experience within a franchise approved car dealership is essential at this stage for our client. A UK driving license with minimal points is also essential.


For your hard work as a Vehicle Service Advisor, our client is offering…

- Starting basic salary of up to £21-23,000 per annum pending experience and current earnings.
- Performance related bonus scheme of up to £6,000 per annum.
- Overtime subject to availability paid at a standard rate.
- 22 days holiday allowance plus bank holidays.
- Full manufacturer-approved training provided.
- Company pension scheme.
- Staff discounts and benefits.
- Fantastic career development prospects with a prestigious brand and well-regarded business.

The hours worked are 8:00am-6:00 pm Monday to Friday with Saturdays 8:00am-1:00 pm (1 in 4/5 Saturdays required on a rota and paid as overtime).

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Cheltenham please contact Josh Buck at Perfect Placement.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!