Service Advisor

  • Location

    Swansea, Wales

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £25000 per annum

  • Contact:

    Joshua Friend

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Service Advisor required for Franchise Approved Dealership in Bridgend
Starting basic of £16,600 per annum with an OTE of £25,000 per annum
Monday to Friday 8am-5pm and Saturdays on a rota 8.30am-12.30pm
Great chance to join a leading dealership group

Our client, large franchise approved Car Dealership in the Swansea region, is currently looking to recruit an experienced Vehicle Service Advisor to join their Service Department!


Reporting to the Service Manager and working alongside three other Service Advisors, in this role you will be responsible for providing a proactive service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging where necessary a courtesy vehicle. Service Advisors greet customers into the Service Department, extensively liaise with the workshop to chase work in progress and keep customers informed of progress.


The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and dealer management systems (CDK Global experience preferable) would be of high priority. Liaising with manufacturers to authorise warranty repairs, and a general knowledge of warranty procedures would be advantageous but is not essential. Previous or present experience working as a Service Advisor within a franchise car dealership or within a similar environment is also essential to our client at this stage!


For your hard work our client is offering…

* Starting basic salary of £16,600 per annum
* Incentivised uncapped bonus scheme based on personal and departmental performance with an OTE of £25,000 per annum
* Overtime paid at an enhanced rate of time and a half.
* 22 days annual holiday plus 8 bank holidays.
* Full manufacturer training provided.
* Workplace pension scheme.
* Fantastic career prospects with an established car dealer group in the local region.

The hours worked are either 8:00am-5:00pm or 8:30am-5:30pm Monday to Friday and Saturdays 8:30am-12:30pm on a rota (paid as overtime).