Service Advisor

  • Location

    Cheltenham, Gloucestershire

  • Sector:

    Car Dealership, Service Department

  • Job type:


  • Salary:

    Up to £26000 per annum

  • Contact:

    Joshua Friend

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Vehicle Service Advisor required in Cheltenham
Basic salary up to £22,000 per annum with bonus and overtime on top
Monday to Friday with rota'd Saturdays

A not-to-miss opportunity has arisen for an experienced and professional Service Advisor for our client, an established franchise approved car dealership in the Cheltenham region!


In the role of a Service Advisor, you will work alongside a team of three Service Advisors, a Senior Service Advisor, and a workshop team and shall be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging where necessary a courtesy vehicle. As a Service Advisor, you will greet customers into the Service Department, accurately invoice the work carried out, take payment for it, extensively liaise with the workshop team to chase work in progress, keep customers informed of progress, and carry out upselling as and when possible.


The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and DMS systems (Kerridge/ADP preferable) would be of high priority. Liaising with manufacturer to authorise warranty repairs, and general knowledge of warranty procedures would also be advantageous but is not essential. At least one to two years' experience as a Service Advisor within an automotive franchise dealership environment and a UK driving license with minimal points is essential.


For your hard work, our client is offering…

* Starting basic salary up to £22,000 per annum pending experience.
* Bonus scheme creating uncapped average annual earnings of £26,000 per annum.
* 23 days holiday plus bank holidays.
* Overtime paid at an enhanced rate of time and a half.
* Full in house and manufacturer-approved training.
* Company pension scheme.
* Company benefits scheme.
* Fantastic career development prospects with an industry leading brand and long-established business.

The hours worked are either 7:30am-5:30pm or 8:30am-6:30pm Monday to Friday with an hours lunch. You are also required to two in six Saturdays and one Saturday would be from 8:00am-1:00pm whilst the other would be from 8:00am-5:00pm. All Saturday work would be paid at the overtime rate mentioned above.