Up to £28000 per annum
2 months ago
Customer Service Advisor Required in Gloucester.
Starting salary between £18-24,000 per annum and bonus earned.
Monday to Friday with 1 in 3/4 Saturday mornings.
Our client a franchise approved car dealership in the Gloucester area, is currently looking to hire an experienced and professional Vehicle Service Advisor for their busy Service Department.
Reporting to the Aftersales Manager and working alongside two other Service Advisors, in the role of a Service Advisor you will be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance, or repair work. As a Service Advisor, you will greet customers into the Service Department, take payments for any work carried out, upsell where possible additional products or services, organise courtesy vehicles when necessary, extensively liaise with the workshop team to chase work in progress and keep customers informed of progress on their vehicle with a view to providing a first class experience.
In order to be eligible, you will ideally live in the Gloucester region or live within a reasonable commuting distance of Gloucester. You will need to be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with being IT literate (experience with Pinewood Pinnacle DMS would be preferable) would be of high priority. Liaising with the manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. Strong and stable Service Advisor experience is highly advantageous however is non-essential. A UK driving license with minimal points is however essential.
For your hard work our client is offering…
- Starting salary up to £18-24,000 per annum pending experience and current earnings.
- Uncapped bonus scheme based on labour turnover and customer satisfaction scorings offering up to £3,000+ per annum.
- £25 per service plan sold (expected to roughly average 2+ per week).
- 22 days holiday plus the bank holidays.
- Full manufacturer approved training.
- Company pension scheme.
- Fantastic long-terms career prospects with a long-established local business that has several other sites in the surrounding region.
The hours worked for this Service Advisor role are 8:00am-6:00pm Monday to Friday with Saturdays 8:30am-12:30pm on a rota (1 in 3/4 required).
If this Vehicle Service Advisor Job interests you or you would like to find out more about any other Automotive Jobs in the Gloucester area then please contact Josh Buck at Perfect Placement today!
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