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Service Advisor

  • Location

    Croydon, Surrey

  • Sector:

    Car Dealership, Service Department

  • Job type:

    Permanent

  • Salary:

    Up to £28000 per annum

  • Contact:

    Michael Banyard

  • Contact email:

    michael@perfectplacement.co.uk

  • Job ref:

    J88896

  • Published:

    3 months ago

  • Expiry date:

    2019-05-12

  • Start date:

    ASAP

  • Consultant:

    #

Customer Service Advisor
£25k - £28k Basic
8am - 6pm Monday - Friday, Saturdays on a Rota
Croydon, Surrey

Motor trade Vehicle Service Advisor required for a Car Dealership in the Croydon Area.

You will be working alongside a team of Vehicle Service Advisors and will be responsible for providing a proactive service between customers and the workshop.

This often includes;
Interpreting customer concerns and comments and liaising with Technicians
Liaison with customers about any additional work required
Greeting customers and scheduling services
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop.

You will need to demonstrate:
* A professional manner
* Good communication skills
* Good organisational skills
* The ability to gather technical information and relay it in a way that customers will understand

You will be greeting customers into the Automotive Service Department, liaison with the vehicle Technicians in the Workshop to chase work in progress, keeping customers informed, and gaining authorisation for any additional work to be carried out.

This role means you are the first point of contact for customers bringing their vehicle in for a service and are responsible for selling labour hours, accurately recording vehicle faults and obtaining authority and payments for repairs. Applicants must, therefore, have excellent customer service skills and the ability to work accurately under pressure.

Service knowledge would be an advantage along with good computer skills, above all, a high level of enthusiasm along with acute attention to detail needs to be delivered by the applicant to ensure 100% customer satisfaction. Training will be provided to ensure you reach the standards we expect to enable you to progress within the Company

If this Vehicle Service Advisor Vacancy interests you and you would like to know more about it or other Service and Automotive Jobs in Surrey please contact Michael Banyard at Perfect Placement.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please get in touch with us today.