Service Advisor

  • Location

    Cardiff, Wales

  • Sector:

    Commercial Dealership, Service Department

  • Job type:


  • Salary:

    Up to £20720 per annum

  • Contact:

    Joshua Friend

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Vehicle Service Advisor required for a Franchise Approved Commercial Dealership in Caerphilly
Basic salary of £18,500 per annum plus a bonus and overtime
Monday to Friday with 1 in 3 Saturdays

Our client, a large established Franchise Approved Commercial Vehicle Dealership in the Caerphilly region is currently looking to hire an experienced and customer focused Service Advisor for their busy Service Department!

Reporting to the Service Manager and serving as the primary point of contact on the Service Reception Desk alongside another Service Advisor, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers into the Service Department and book their vehicle in, have an extensive liaison with the Workshop to chase work in progress, up-sell on additional work where possible, and keep customers informed of the progress of their vehicle.

The successful candidate would need to be experienced in an Automotive Service Department (preferably a commercial vehicle environment but this is non-essential) and be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. A passion for working for the manufacturer and very strong organisational skills along with IT proficiency would be essential (experience with the Kerridge/ADP Dealer Management System would be highly advantageous but is non-essential). You would be a valued member of a very close-knit Service Team responsible for booking work in and over-seeing vehicle repairs/servicing through the Workshop, while maintaining regular customer contact to update and book future work. Liaising with manufacturer to authorise warranty repairs, and general knowledge of warranty procedures would also be advantageous but not essential.

For your hard work, our Client is offering a starting salary up to £18,500 per annum (pending experience) with a departmental performance bonus scheme that can roughly add an additional £1,000 to your annual salary. Our client also offers overtime subject to availability paid at an enhanced rate of time and a half, 20 days annual holiday plus bank holidays, a workplace pension scheme, full manufacturer training and fantastic long term career prospects with an industry leading brand and business.

You are required to work a shift system where in your first week you will work Monday to Friday 7:00am-3:30pm and your second week you will work 9:30am-6:00pm. You will also be expected to cover one in three Saturdays from 7:00am-1:00pm which is paid at the overtime rate.

If you are interested in this Vehicle Service Advisor Vacancy or would like to find out about other Motor Trade Jobs in South Glamorgan, please contact Joshua Friend now!

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 automotive vacancies.