Rhondda Cynon Taff, Wales
Up to £20138 per annum
11 days ago
Vehicle Service Advisor Required in Rhondda Cynon Taff
Basic salary £16,800 per annum plus bonus and overtime
Monday to Friday 8am-5pm and one in two Saturdays 8.30am-12.30pm
Excellent career prospects with an established local business.
Our client, a Franchise Approved Main Car Dealership in the Rhondda Cynon Taf area, is currently looking to hire an experienced and professional Vehicle Service Advisor for their busy Automotive Service Department.
You will need to be a confident relationship builder, able to influence and advise customers on minor technical issues whilst delivering a first class service but also achieving the company objectives and targets. Vehicle Service Advisors greet customers in to the Automotive Service Department have extensive liaison with the Automotive Workshop to chase work in progress and keeping customers informed of progress.
The successful Service Advisor would need to be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. A passion for working for the manufacturer and very strong organisational skills and IT skills would be essential. You would be a valued member of a very experienced Automotive Service team, responsible for booking work in and over-seeing vehicle repairs/servicing through the Automotive Workshop, while maintaining regular customer contact to update and book future work. Experience of liaising with manufacturers to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. Previous or present experience as a Vehicle Service Advisor is highly advantageous, but our client are also looking at candidates with good technical knowledge looking for a customer service role.
For your hard work our client is offering…
* Basic salary of between £16,800 per annum (negotiable pending experience).
* Performance related bonus of up to £100-200 per month.
* Overtime paid at an enhanced rate of time and a half.
* 20 days annual holiday allowance plus bank holidays.
* Full in-house and manufacturer-approved training.
* Workplace pension scheme.
* Excellent career prospects with an established local business.
The hours worked for this Service Advisor role are Monday to Friday 8:00am-5:00pm with a lunch break and 1 in 2 Saturdays 8:30am-12:30pm (Saturdays paid at the overtime rate mentioned above).