Service and Warranty Advisor

Service and Warranty Advisor required in Tewkesbury.

  • Starting salary up to £18/18,500 per annum plus overtime earned.
  • Monday to Friday 8:30am-5:00pm and 1 in 3 Saturdays 8:00am-12:00pm paid as overtime.
Our client, the UK's largest motorhome and caravan dealer group across the country, are currently recruiting for a Service and Warranty Advisor to join their Service Centre in Tewkesbury.

Reporting to the Service Centre Manager, you shall be responsible for providing a proactive service to customers requesting to schedule their motorhome or caravan in for service, maintenance or repair work. You shall extensively liaise with the workshop to chase work in progress and keep customers' informed of the progress on their motorhome or caravan as well as updating customer's details and assist in the handover of motorhomes or caravans at collection and delivery. You shall also assist in the processing of warranty claims for our customers' motorhomes or caravans using their manufacturer's processes and procedures as well as keeping records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

In order to be eligible you will ideally live in the Tewkesbury region or within a reasonable commuting distance of Tewkesbury. Previous or present experience working within either an automotive dealer, fleet, or administration role would be essential to our client at this stage. Overall the successful candidate would be able to deliver the very highest level of customer service through strong communication skills resulting in 100% customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and database systems would be of high priority. Liaising with manufacturers to authorise warranty repairs, and general knowledge of warranty procedures would be advantageous but is not essential. A UK driving license with minimal points is also essential at this stage.
For your hard work, our client is offering…
  • Starting salary up to £18/18,500 per annum pending experience.
  • Full manufacturer accredited training/development.
  • Overtime paid at an enhanced rate of time and a half.
  • 20 days annual holiday allowance plus the bank holidays.
  • Company pension scheme.
  • Fantastic long-term career development prospects within the UK's largest motorhome and caravan dealer group.
  • Working hours from 8:30 am-5:00 pm Monday to Friday and 1 in 3 Saturdays 8:00 am -12:00 pm on a rota (paid as overtime).

If this Service / Warranty Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Tewkesbury please contact Josh at Perfect Placement UK Ltd.

Perfect Placement are the UK's Leading Motor Trade Recruitment Consultancy, and Automotive Jobs are our speciality. If you are looking to improve your Auto Industry Career, get in touch with our Team today. We have a wide range of Jobs from Vehicle Technician to Parts Advisors to Dealer Principals.