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Service Bookings Advisor

Service Bookings Advisor required in Cardiff!

  • Starting salary up to £18,000 per annum with up to £200 monthly bonus potential!
  • Mon-Fri and 1 in 3 Sat!

Our client, a franchise approved car dealer in the Cardiff region, are currently looking to recruit a Service Bookings Advisor to join their business!

Reporting to the Aftersales Manager, as a Service Bookings Advisor you will work as part of a team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for work via the telephone. You will need to action the booking request within a fixed amount of time, confirm customer payment terms, promote and offer the advantages of a service contract, to effectively liaise with both the Service and Parts Department regarding the customer requirements, update the customer on progress and check customer satisfaction on completion.

In order to be eligible you will ideally live in the Cardiff region or within a reasonable commuting distance of Cardiff. You will ideally:

 

  • Have an excellent telephone manner and the ability to make customers feel at ease on the telephone.
  • Be enthusiastic and dedicated to always meet daily requirements and exceptional levels of customer service at all times.
  • Be committed, with a positive attitude and work effectively as part of a team.
  • Work in a timely fashion, sometimes under pressured circumstances or tight time frames.
  • Be self-motivated and complete associated workloads.
  • Be a confident communicator that will develop and maintain strong relationships with colleagues and customers in order to maximise bookings and sales.
  • Be eager to learn new skills and tasks whilst developing knowledge of products and in-house systems.
  • Have a good standard of spelling, grammar, numeracy and keyboard skills.

 

For your hard work as a Service Bookings Advisor, our client is offering…

 

  • Starting basic salary £18,000 per annum pending experience and current earnings.
  • Performance related bonus scheme of up to £200+ per month.
  • 20 days annual holiday plus bank holidays.
  • Full in-house training/development provided.
  • Contributory workplace pension scheme.
  • Fantastic long-term career prospects with a growing company

Hours for this Service Bookings Advisor Job are 9:00am-5:00pm or 10:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-12:00pm required.


If this Service Bookings Advisor Job is of interest to you and you would like to find out more about it or any other Automotive Jobs based in the Cardiff area then please contact Josh Buck at Perfect Placement today!

We have a wide range of Motor Trade Jobs across the whole of the UK, so if you are looking for something slightly different, be sure to get in touch with our Team of Automotive Recruiters.