Up to £40000 per annum
3 months ago
Vehicle Damage Assessor Required in Croydon
Basic Salary up to £35,000 + Bonus
8am - 6pm Monday - Friday with Saturdays on a Rota
Accident Repair Centre
Our Client, an independent Bodyshop in the Croydon Area are currently looking for an experienced ATA Bodyshop Estimator to join their team.
As a Bodyshop Estimator your role will be to maximise the Body Centre profitability through the use of professional sales techniques whilst ensuring the highest level of customer care and satisfaction are met at all times. You will be responsible for assisting with assessing the level and extent of damage to vehicles following accidents. Determine if the vehicle can be repaired and the work that needs to be carried out in order to repair it.
Maximise profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Maximise customer awareness of all available services
Maintain effective liaison with parts, workshop and sales teams
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials are current and in first class condition
Ensure highest level of customer care and satisfaction at all times
Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon
Notify customers promptly of completion of work
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
Maintain excellent standards of departmental administration
Initiate job documentation and maintain customer records and follow-up systems
Document all warranty work as franchise manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Help the Body Centre and Retailer to achieve industry-leading standards of process efficiency
Provide customer estimates according to company policy on schedules, time and pricing calculate accurate charges for all parts, labour, paint & materials and other costs for repairs
Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the Centre (if applicable)
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by Operations Managers
If this Estimator Job interests you and you would like to know more about it or other Automotive Jobs in Croydon, please contact Michael Banyard at Perfect Placement.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Bodyshop Technician Jobs to Service Manager Jobs.