- Basic salary up to £27,000 per annum.
- Access to labour hours sold, CSI and service plan sales bonus providing an OTE of £39,000 per annum.
- Monday to Friday 7:30am-4:30pm & 8:30am-5:30pm on a rotating pattern, with 1 in 4 Saturday mornings.
- Full brand accredited training provided.
Reporting to the Service Manager, you will work alongside 3 Vehicle Service Advisors where you will be managing workloads and customer deadlines by allocating tasks and ensuring our client's customers receive the best experience.
Operating a very busy department, seeing between 10-28 customers a day, this role will involve extensively liaising with the workshop to chase work in progress, keep customers informed of the progress of their vehicle, and up-sell on additional products and services where possible.
The successful Service Advisor candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Strong organisational skills along with IT literacy (any experience with Kerridge/ADP preferable) would be of high priority. Recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be essential for our client and this is a fantastic chance for someone to take the next step in their career in to a more senior role. A UK driving licence with minimal points is however essential.
What's in it for you? For your hard work as a Service Advisor, our client is offering:
- Basic salary up to £27,000 per annum.
- Access to labour hours sold, CSI and service plan sales bonus providing an OTE of £39,000 per annum.
- 22 days annual holiday allowance plus the 8 bank holidays increasing over length of service.
- Full manufacturer accredited training.
- Company pension scheme.
- Fantastic career development prospects with a large nationwide multi-brand car dealer group.
- Working hours are Monday to Friday 7:30am-4:30pm & 8:30am-5:30pm on a rotating pattern, with 1 in 4 Saturday mornings.
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