Are you passionate about luxury cars and committed to delivering exceptional concierge-level customer service? Do you thrive in a fast-paced, client-focused environment? Our prestigious client, a reputable and well-established Car Dealership in Wimbledon, is seeking a talented Automotive Customer Service Advisor to join their industry-leading team.
- Position: Automotive Customer Service Advisor
- Location: Wimbledon
- Salary: £32,000 Basic Salary + Uncapped Monthly Bonus (£1,000+ per month)
As an Automotive Customer Service Advisor, you will be the face of the dealership, providing a memorable and seamless experience for every customer. Your primary responsibility will be to assist clients with their automotive needs, from initial inquiry through to vehicle delivery, ensuring they leave fully satisfied and confident in their purchase or service. This is an exciting opportunity to work within a luxury environment where your expertise and passion for automobiles are highly valued.
Key Responsibilities as a Service Advisor:
- Deliver a world-class customer experience, ensuring each client receives personalised and attentive service.
- Greet customers courteously, listen to their needs, and offer tailored recommendations for sales, servicing, and aftersales.
- Manage customer appointments and bookings efficiently, coordinating between departments to ensure smooth processing.
- Provide professional advice on vehicle features, servicing options, and bespoke packages.
- Maintain a strong knowledge of current inventory, promotions, and vehicle specifications to assist customers effectively.
- Follow up with customers post-visit to nurture relationships and encourage customer loyalty.
- Keep accurate records of customer interactions and transactions, utilising dealership CRM systems.
- Work closely with the sales and service teams to ensure customers' expectations are exceeded at every touchpoint.
- Proven experience in the motor trade, ideally within high-end or luxury dealership environments.
- Exceptional customer service skills, with a genuine passion for exceeding client expectations.
- Professional, enthusiastic, and positive attitude towards work and colleagues.
- Strong organisational skills with the ability to multitask, plan, and prioritise effectively.
- Confident communicator, comfortable building rapport with diverse clientele.
- Knowledge of automotive products, services, and industry terminology is highly desirable.
- Proficient in CRM and dealership management systems.
- Monday to Friday, 8:00 am – 6:00 pm
- Saturdays on a rota basis (with time off in lieu)
- Competitive basic salary of £32,000.
- Uncapped performance-based bonuses, with potential earnings of £1,000+ per month.
- Opportunities for career development within a luxury automotive brand.
- Supportive, professional work environment that values your expertise.
- Generous employee discounts on vehicles and services.
This is more than just a customer service role — it’s a chance to be part of a renowned luxury automotive brand that values professionalism, expertise, and delivering excellence at every level. You will work alongside passionate professionals who take pride in their work and the exceptional service they provide.
If you are interested in hearing more about this Service Advisor job in the Wimbledon area, please contact Alex Perrin at Perfect Placement Today.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.