- Starting salary up to £27,500 per annum plus a bonus scheme/overtime providing an OTE of £33,000 per annum.
- 45 hour week with Sat 8:30am-12:30pm on a rota and paid as overtime.
- Fantastic long-term career development prospects with a family run motor retail group operating over 90 years.
Reporting to the Aftersales Manager and working alongside two other Vehicle Service Advisors and a workshop team, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers in to the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this role the successful Service Advisor candidate would ideally need to have prior or present experience working as a Vehicle Service Advisor or similar within the motor industry. It is essential however that you are able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Kerridge/Keyloop DMS system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Vehicle Service Advisor our client is offering...
- Starting salary up to £27,500 per annum pending experience.
- An uncapped annual on-target-earnings of circa £33,000 through bonus schemes, commission, and overtime
- 30 days annual holiday allowance (including the bank holidays).
- Full in-house training/development provided.
- Contributory workplace pension scheme.
- Benefits platform with employee support programme, cycle to work scheme, life assurance, and staff purchase discounts amongst other features.
- Fantastic long-term career development prospects with a family run motor retail group operating over 90 years.
- Split shift rota Mon to Fri 8:00am-6:00pm/7:30am-5:30pm with Sat 8:30am-12:30pm on a rota and paid as overtime.
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