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Service Advisor Job in Guildford

Surrey
Guildford
Service Department, Independent Garage
£35000 per annum
131855
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Automotive Service Advisor / Office Manager Required in Guildford
  • Pay: £25,000 - £35,000 Basic DOE 
  • Hours: 7.30 - 5.30pm Monday - Friday - no weekends
Are you passionate about German cars and customer service? Are you looking to kickstart or advance your career in the automotive industry? We have a fantastic opportunity for a Service Advisor to join our clients automotive team at a leading German car specialist in Guildford. Whether you're a trainee eager to learn or an experienced professional, we want to hear from you!

Responsibilities of a Service Advisor with out client:
  • Customer Interaction: Interact with customers to understand their vehicle concerns and service needs. Provide exceptional customer service and maintain positive relationships.
  • Appointment Scheduling: Schedule service appointments and communicate effectively with customers regarding service timelines and expectations.
  • Vehicle Inspection: Work closely with the service and technical teams to assess vehicle issues and provide accurate information to customers.
  • Cost Estimation: Provide customers with detailed and transparent cost estimates for service and repairs.
  • Documentation: Maintain accurate and detailed records of customer interactions, service history, and vehicle information.
  • Upselling Services: Identify additional service and maintenance opportunities and effectively communicate them to customers.
  • Customer Satisfaction: Ensure customer satisfaction by addressing concerns, resolving issues, and providing a seamless service experience.
Requirements of a Service Advisor for our client:
  • Trainee: No prior experience required, but a passion for German cars and a willingness to learn is essential.
  • Experienced: Proven experience as a Service Advisor in the automotive industry, with a focus on delivering exceptional customer service
  • Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to customers in a clear and understandable manner.
  • Customer-Centric: A customer-focused mindset with a commitment to delivering excellent service.
  • Team Player: Ability to collaborate with service technicians and other team members to ensure a smooth service process.
  • Organisational Skills: Strong organizational and multitasking abilities to handle a busy service schedule.
What our client can offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training program for trainees.
  • Opportunity for career growth and development.
  • Employee discounts on services and car parts.
  • A positive and dynamic work environment.
If you are passionate about German cars, customer service, and want to be part of a dedicated team, apply now! Send your resume and a cover letter to Tom Wharton with the subject line "Service Advisor Application - Guildford."
We look forward to speaking to you soon!

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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