- Location: Tolworth, Surrey
- Salary: £34,000 - £38,000 Basic (Depending on Experience)
- Hours: 7:30 AM - 5:00 PM, Monday- Friday - don't work a weekend ever again!
Our client, a reputable specialist in German prestige vehicles, is seeking a dedicated Service Reception Manager to join their team in Tolworth, Surrey. With 20 years of successful operation and a stellar reputation, our client prides itself on delivering excellence to both industry partners and valued customers.
Key Responsibilities of Service Reception Manager working for our client:
- Manage the service reception area efficiently and effectively.
- Ensure a seamless customer journey from booking to vehicle collection.
- Coordinate with technicians and other staff to prioritize workload.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Oversee administrative tasks such as invoicing, scheduling, and maintaining records.
- Uphold the company's standards for quality and customer satisfaction.
- Previous experience in a car dealership or car service center is essential.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proven customer service experience and a customer-centric mindset.
- Ability to work well under pressure and in a fast-paced environment.
- A passion for the automotive industry and a drive to enhance the customer experience.
- Competitive salary based on experience (£34,000 - £38,000 Basic).
- Stable Monday to Friday schedule with no weekend work.
- Opportunity to work with prestigious German vehicle brands.
- Joining a dynamic team in a supportive and reputable company.
To apply, please submit your CV and a cover letter outlining your relevant experience and why you'd be a great fit for the role to Sam Enderby at Perfect Placement. He helps people find their perfect fit throughout Surrey!
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