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IT Support Engineer Job in Westbury

Wiltshire
Westbury
Administration and Accounts, Commercial Dealership
Starting salary negotiable pending experience.
132178
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IT Support Engineer required in Westbury.
  • Starting salary negotiable pending experience. 
  • 40 hour week Monday to Friday 9:00am-5:30pm.
  • Fantastic long-term career prospects with a multi-award winning dealer group operating for over 50+ years.
A not-to-miss opportunity has become available for an IT Support Engineer to join our client’s multi-franchise approved commercial vehicle dealer group based out of their head office in Westbury.

Reporting to the IT Manager, you will work as part of our client's IT team to provide in-house daily 1st and 2nd line IT support.

Your responsibilities will include: 
  • Providing technical support to staff to include face to face and remote IT support, understanding the importance of your role in keeping our client's business moving.
  • Ensuring fantastic internal customer service levels, working effectively and positively with team members across the business. 
  • Be the primary contact for logging support tickets and keeping them up to date with ticket progress.
  • Troubleshoot, fix and escalate incidents as required ensuring they are promptly resolved.
  • Maintaining and troubleshooting a wide variety of Windows, Office, 365 administration and cloud applications.
  • Install, test and update computer equipment.
  • Travelling to other sites to carry out support work where required.
  • Setting up new equipment and upgrade existing systems.
  • Any other duties commensurate with the level of this post as reasonably requested by your line manager.
  • Ensuring a tidy and organised working area. 
  • To work in a manner which protects your own Health and Safety and that of others.
  • Provide a high level of customer service for 1st/2nd line support to colleagues
  • To be able to quickly and competently diagnose system faults and resolve or escalate them when required.
To be eligible you will have worked in a similar IT support role with experience of 1st and 2nd line support. You will be able to explain technical issues clearly and simply to non-technical people and have experience of using IT systems including MS Office 365 programs regularly in a business environment (experience using Keyloop Autoline Rev8 DMS system would be highly desirable but isn't essential). You will have excellent customer service skills gained in a busy work environment and be able to prioritise and manage tasks. Any computing/IT support qualifications, Microsoft Certified Professional accreditations, or experience working in the motor trade would be highly beneficial but isn't essential.

What's in it for you? For your hard work as an IT Support Engineer, our client is offering:
  • Starting salary negotiable pending experience. 
  • 31 days annual leave (including bank holidays) and your birthday off.
  • Workplace pension scheme.
  • In-house training and development. 
  • Additional company benefits including access to hundreds of practical, recreational and salary-sacrifice discounts, a staff wellness programme, enhanced maternity/paternity pay, and regular recognition rewards for staff. 
  • Fantastic career prospects with a multi-award winning dealer group operating for over 50+ years.
  • 40 hour week Monday to Friday 9:00am-5:30pm.
If this IT Support  Engineer vacancy interests you or if you would like to find out about other Motor Trade Jobs in Westbury, please contact Hamish Lowrie at Perfect Placement now!

Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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