- SALARY: Starting salary up to £28-30,000 per annum plus up to £4-6,000 uncapped additional bonus potential.
- HOURS: Alternating early/late shift rota Monday to Friday. Week one: 8:00am-4:30pm. Week two: 9:30am-6:00pm. 1 in 3 Saturdays, 8:30am-1:00pm.
- BENEFITS: Staff purchase discounts, enhanced holiday allowance, further training/development, and access to an online rewards/retailer discounts platform, amongst others.
Reporting to the Service Manager and working alongside a service reception team, you will be responsible for providing a proactive service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging, where necessary, a courtesy vehicle. As a Vehicle Service Advisor, you will greet customers into the Service Department, extensively liaise with the workshop to chase work in progress, carry out upselling of additional products and services where possible, and keep customers informed of the progress on their vehicle, amongst other ad-hoc responsibilities.
The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel and DMS systems (Pinewood Pinnacle preferable) would be of high priority. At least one to two years current or recent experience as a Vehicle Service Advisor within a franchise approved automotive dealership would be desirable for our client however they have said they're willing to consider Service Advisors outside the motor trade provided they have a full clean UK driving license with minimal points and a strong track record in a similar customer service orientated role.
What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
- Starting salary between £28-30,000 per annum (negotiable dependent on experience).
- Access to an uncapped performance-related bonus scheme of up to £4-6,000 per annum.
- Accredited training and career development with a popular premium car brand.
- 22 days annual leave plus the 8 bank holidays and your birthday off.
- Workplace pension scheme.
- Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others.
- Fantastic career prospects with a dealer group operating for over 25 years across the South/South West England region.
- Alternating early/late shift rota Monday to Friday. Week one: 8:00am-4:30pm. Week two: 9:30am-6:00pm. 1 in 3 Saturdays, 8:30am-1:00pm.
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