We are excited to partner with a highly respected, award-winning Motor Trade Dealership in the Epsom area. Renowned for their exceptional customer service, professionalism, and commitment to employee development, this Franchised Car Dealership has earned numerous Automotive Industry accolades. With a strong reputation among customers, suppliers, and employees, they foster a vibrant, supportive workplace that values its team members and invests in their success.
The Opportunity
Our client is seeking a dedicated Customer Service Advisor to join their dynamic Aftersales Support Team. This is a pivotal role within the Service Department, ideal for individuals with a passion for delivering outstanding customer experiences. Whether you’re an experienced Service Advisor from a Main Dealership or a customer service professional eager to break into the automotive industry, this is your chance to shine!
Our client welcomes Service Advisor Trainees with strong customer service skills (both written and verbal). With experienced Service Advisors and supportive management on hand; they provide comprehensive training to help potential enthusiastic employees develop into industry-leading Service Advisors in a fast-paced, rewarding environment.
Salary & Benefits:
- Basic Salary: £28,000 - £30,000 per annum (dependent on experience)
- On-Target Earnings (OTE): Up to £40,000+ with uncapped bonuses based on customer satisfaction scores and upsell performance
- Holiday Entitlement: 25 days annual leave plus bank holidays
- Health Benefits: Private healthcare package
- Employee Car Scheme: Access to discounted vehicles for personal use
- Discounted Services: Reduced rates on vehicle servicing, mechanical repairs, and parts.
- Career Development: Manufacturer-accredited training for aftersales (service and parts) excellence.
- Work Environment: Join a supportive, award-winning team focused on employee satisfaction and professional growth.
Monday to Friday: 8:00 AM – 6:00 PM (with breaks) with Saturday Mornings: 1 in 3, 9:00 AM – 1:00 PM
Key Responsibilities:
- Manage Vehicle Repairs to ensure timely completion and adherence to brand standards.
- Deliver exceptional customer experiences that exceed expectations.
- Achieve and surpass Manufacturer Customer Satisfaction targets
- Handle multi-channel communications (phone, email, in-person) to keep customers informed on repair progress.
- Identify and upsell additional services or repairs as needed.
- Manage RSA & 1 Link systems for efficient service operations.
- Coordinate vehicle collection and delivery processes
- Provide updates on delayed work and manage parts ordering
- Prepare vehicles thoroughly for customer check-out
- Resolve customer complaints promptly and professionally
- Handle inbound calls and manage follow-up communications
- Experienced Service Advisors with a proven track record in a Main Dealership or similar environment.
- Service Advisor Trainees with excellent customer service skills (written and spoken), eager to start their career in the automotive industry.
- Ambitious individuals pursuing progression to Senior Service Advisor roles.
- Potential employees with a positive attitude, strong communication skills, and a customer-focused mindset.
This is an exciting opportunity to join a company that prioritises employee satisfaction and career growth. Our client is committed to creating a workplace where staff thrive, offering:
- A supportive team environment with mentorship from experienced professionals
- Industry-leading rewards and benefits
- Opportunities to achieve uncapped earnings through performance-based bonuses
- A culture that values employee contributions and fosters professional development
If you’re passionate about delivering exceptional customer service and ready to take the next step in your automotive career, we’d love to hear from you! For more information about this Customer Service Advisor role or other Automotive Jobs in Epsom, Surrey, contact Darwin Manship at Perfect Placement, the UK’s leading Automotive Recruitment Consultancy.
We have a wide range of Motor Trade Jobs available across the UK. Whether you’re refreshing your career or starting anew, get in touch to explore your opportunities!