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Service Advisor Job in Gloucester

Gloucestershire
Gloucester
Service Department, Car Dealership
£29206 - £34622 per annum
142697
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Vehicle Service Advisor required in Gloucester.
  • Salary: Up to £29,206 basic salary plus bonus potential providing a £34,622 annual on-target-earnings. 
  • Hours: Monday to Friday 8:00am-6:00pm with 1 in 4 Saturdays 8:00am-1:30pm.
  • Benefits: Full brand-accredited training, life assurance, car benefit scheme, staff purchase discounts (parts, servicing, and MOTs), amongst others. 
Our client, a large multi-franchise approved car dealer group situated throughout South West England, is currently looking to recruit a Vehicle Service Advisor to join one of their dealerships in Gloucester.

Reporting to the Service Manager and working alongside a service reception and workshop team, you will be responsible for providing a proactive service to customers requesting to schedule their vehicles for service, maintenance or repair work and arranging, where necessary, a courtesy vehicle. As a Vehicle Service Advisor, you will greet customers in the Service Department, extensively liaise with the Workshop Controller and Vehicle Technician to monitor and chase work in progress, carry out upselling of additional products and services where possible, and keep customers informed of the progress on their vehicle, amongst other ad-hoc responsibilities.

Due to the nature of this role, the successful candidate will ideally have prior or present experience working as a Vehicle Service Advisor or have worked in a similar aftersales customer service-oriented role in the motor trade, such as in parts, accident repair, or rental. You must be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Overall, you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Kerridge/Keyloop DMS system would be highly advantageous but is non-essential). Liaising with manufacturers to authorise warranty repairs and general knowledge of automotive warranty procedures would also be advantageous, but is non-essential. A UK driving license with minimal points is essential, though.

What's in it for you? For your hard work as a Vehicle Service Advisor, our client is offering:
  • Starting basic salary up to £29,206 per annum pending brand accreditation.
  • Access to an uncapped performance-related bonus scheme providing a £34,622 annual on-target-earnings. 
  • Accredited training and career development with a popular car brand.
  • 22 days annual leave plus the 8 bank holidays and your birthday off work. 
  • Workplace pension scheme.
  • Access to many internal benefits, including life assurance, a car benefit scheme, and staff purchase discounts on parts, servicing, and MOTs.
  • Opportunity to work with one of the largest family-run automotive dealer groups in South Wales and the West of England.
  • Working hours from 8:00am-6:00pm Monday to Friday, with 1 in 4 Saturdays 8:00am-1:00pm.
If you are interested in hearing more about this Vehicle Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.
 
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today
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