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Aftersales Advisor Job in Hinckley

Leicestershire
Hinckley
Service Department, Car Dealership
£24500 per annum
142930
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Aftersales Advisor Vacancy - Hinckley Car Dealership
  • Basic Salary: Circa £24,500 
  • Working Hours: Monday, 9:00am - 6:00pm
  • Tuesday to Friday, 10:00am - 6:00pm
  • 38.5 hours, no weekends 
An exciting opportunity has arisen for an Aftersales Advisor to join a successful and expanding car dealership. This role offers a supportive, fast-paced working environment where training and career development are encouraged.

You’ll be working in a modern, dynamic environment as part of a supportive team where no two days are the same. This role is perfect for someone who thrives in a fast-paced setting, enjoys problem-solving, and wants to develop their career within the automotive industry.

Responsibilities as a Aftersales Advisor:
  • Act as the main point of contact between customers, warranty providers, and repair agents.
  • Handle inbound and outbound calls, dealing with enquiries promptly and professionally.
  • Manage and resolve customer complaints with empathy and efficiency.
  • Keep customers updated throughout the process, explaining complex information clearly.
  • Provide advice and guidance to help customers resolve vehicle issues.
  • Ensure customer expectations are met and exceeded at every stage.
Requirements for the Aftersales Advisor role:
  • Have experience in a busy customer service role (motor trade experience desirable).
  • Possess strong administration, PC, and telephone skills.
  • Be personable, confident, and able to build lasting customer relationships.
  • Be proactive, solution-driven, and customer-focused.
  • Show resilience, adaptability, and a willingness to learn.
  • Have technical awareness or an understanding of vehicles (an advantage but not essential).
If this Aftersales Advisor job interests you and you would like to know more about it or other Automotive Jobs in the Hinckley area, please contact Tom Thacker at Perfect Placement UK Ltd.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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