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Service Advisor Job in Gloucester

Gloucestershire
Gloucester
Commercial Dealership, Service Department
Starting salary negotiable pending experience, plus bonus
143233
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Vehicle Service Advisor required in Gloucester.
  • Starting salary negotiable pending experience, plus KPI achievement-based bonuses available.
  • Monday to Friday 8:00am to 5:00pm with 1 in 2 Saturdays 8:00am-1:00pm
  • Fantastic long-term career prospects with a multi-award-winning dealer group operating for over 50+ years.
Our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide, is currently looking to hire a Service Advisor for their busy Gloucester dealership.
 
Reporting to the Service Manager and working as part of a friendly team, as a Service Advisor, your key duties shall include:
  • Dealing with customers and ensuring customer satisfaction.
  • Utilise workshop loading and ensure it is up to date. 
  • Regularly and proactively keep customers up to date with progress on their vehicle
  • Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
  • Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
  • Produce accurate job cards, invoices, estimates and related information.
  • Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
  • Produce warranty job cards in line with the manufacturer's policy and procedures.
  • Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
  • Liaise with the Parts Department to ensure availability of parts.
The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Kerridge/Keyloop preferable), would be of high priority. Recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be essential for our client, and this is a fantastic chance for someone to take the next step in their career into a more senior role. A UK driving licence with minimal points is, however, essential. Liaising with the vehicle manufacturer to authorise warranty repairs and general knowledge of warranty procedures or commercial vehicles would be highly advantageous, but is not essential. 
 
What's in it for you? Quite a lot, it seems! For your hard work as a Service Team Leader, our client is offering…
  • Starting salary negotiable pending experience (further details available upon application).
  • KPI achievement-based bonuses available.
  • 23 days annual leave plus the 8 bank holidays.
  • Workplace pension scheme.
  • Access to technical training/development.
  • Additional company benefits include access to hundreds of practical, recreational, and salary-sacrifice discounts, a staff wellness programme, and regular recognition rewards for staff, amongst others. 
  • Fantastic long-term career prospects with a multi-award-winning dealer group operating for over 50+ years.
  • Working hours from 8:00am to 5:00pm Monday to Friday, with 1 in 2 Saturdays, 8:00am-1:00pm.
If you are interested in hearing more about this Service Advisor job in the Gloucester area, please contact Sarena Abbott at Perfect Placement Today.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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